
亨利在和露西反映她们提供的绷带存在质量问题,听起来好像很严重,我们一起来看看他们聊得怎么样了吧。
建议学时:1学时
Henry is talking to Lucy from the bandages supply company about the infection issue.
亨利在向来自绷带供应公司的露西反映感染问题。
urgent /ˈɜːrdʒənt/
adj. 紧迫的,迫切的
bandage /ˈbændɪdʒ/
n. 绷带
complaint /kəmˈpleɪnt/
n. 病痛,疾病;抱怨
sterilizer /ˈsterəlaɪzər/
n. 消毒器
This is the first time we've received a complaint of this nature. 这是我们第一次接到这种性质的投诉。
This is the first time 是主句 ; we've received a complaint of this nature 为定语从句,修饰 the first time, 省略了关系词 that 。
从句子语义的角度来看,This (That, It) is the first /second / third time that … 后接现在完成时句式,表示对过去经历的总结,强调次数。例如:This is the second time in my life that I have taken part in such a grand celebration. 这是我有生以来第二次参加如此盛大的庆典。
v
•Improve your understanding of the situation.Try to understand the people and their interests involved. You will influence the decisions of others.
•Be an active listener.Listening actively helps you fully understand the situation, builds trust and helps the other side feel respected.
•Ask for a break when tensions rise.It's not a sign of weakness, but a chance to analyze what is occurring, and it will help get communications onto a more productive track(建设性的轨道).
•Know your alternatives.Having a good alternative to the negotiation increases your power.