Howard：OK, Frank, you know why you're here. What's the latest situation with all these customer complaints we've been receiving?

Frank：We've had a lot of problems with some of the shirts from one of our new suppliers. I'm afraid the quality of the material has not always been up to standard.

Howard：All shirts?

Frank：It seems that different batches vary in quality. Quite a few customers have been complaining that our quality control doesn't appear to be good.

Howard：Absolutely! What's being done about it now?

Frank：Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.

Howard：How about the Purchasing Department?

Frank：I contacted Purchasing and they said they're talking to the supplier about it right now. Hopefully we'll have a solution in a few days.

Howard：A few days? We've got to do something now to reassure our customers. I suggest you offer affected customers a discount on their next store purchase, explain the situation and apologize to them.

Frank：Right, of course. I'll get on it right away.

Howard：Good. Thanks. Make sure you do. And, also, I suggest you tell Purchasing to look at other suppliers.

Frank：OK, I'll have a word with them.