Johnson is asking customer service for remote controlling of his mobile phone to solve a technical problem.

强森正在咨询客服，希望客服远程控制自己的手机来解决技术问题。

• G: Samsung customer service, can I help you?
• 乔治：三星客服，有什么能帮您吗？
• J: Yes, I want to set up a Google account. Could you remote control my mobile phone and set it up for me?
• 强森：是的，我想建立一个谷歌账户，你能远程控制我的手机并帮我对它进行设置吗？
• G: OK. First, please make sure your phone is running a minimum of Android 2.2 and connected to the Internet.
• 乔治：好的。首先，请确保您的手机运行的是安卓2.2以上版本，并已连接互联网。
• J: Confirmed!
• 强森：已经确认。
• G: Then you should download and install the Smart Tutor app.
• 乔治：然后，您需要下载并安装智能向导手机客户端。
• J: How do I download the app? Do I need to pay for it?
• 强森：怎么下载？我需要付费吗？
• G: You can enable “Unknown Sources” by navigating to your home screen and selecting Apps > General > Security and tick “Unknown Sources”. It's free from the Google Play store and our Remote Service is offered free of charge.
• 乔治：您可以通过去主屏幕选择“应用>常规>安全”并勾选“未知来源”来激活未知资源。从谷歌商店下载是免费的，我们的远程服务也不收费。
• J: Thank you! Download finished.
• 强森：谢谢。下载完成。
• G: Then open the app by tapping the Smart Tutor icon. Read and accept the Terms and Conditions if you agree with them.
• 乔治：然后，点击智能向导图标，打开程序。阅读条款，如果同意的话，点击接受。
• J: OK, I agreed.
• 强森：好的，我同意了。
• G: Now press OK to start using the application.
• 乔治：现在可以点击确认，开始使用应用程序了。
• J: It shows “Enter 6-digi connection code”. Which code should I put in?
• 强森：显示需要输入六位数字的连接代码，我应该输入什么代码？
• G: That is your PIN Code.
• 乔治：就是您的个人身份号码。
• J: I have entered it.
• 强森：我已经输入了。
• G: Yes. I can see the incoming picture. Let me take control and set up the account for you.
• 乔治：好的，我已经看到您的进入界面了，让我来控制您的手机，并帮您建立账户吧。